Privacy Policy
1. Data Protection
We comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from customers or visitors to our website.
2. Our Services
We only hold the data necessary to offer services provided on our website. We do not ask for or use more data than necessary to provide you with a proper service. This means we only process and hold data related to purchases and subsequent support related to those purchases, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Any processing of your data is only done to provide or perform the services or products you have purchased. The basis for processing is the agreement you have made with us.
3. Required Period
We only hold personal data for as long as a customer is active, in order to keep our Service running. Once a customer ends with our Service, data is no longer needed and we delete it after 30 days from the moment the customer is inactive.
4. Card & Payment Processing Data
We use a third-party payment provider to handle card and payment processing data securely. This company is called Paddle. We never see or store any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR) any other data is only used to process your purchase securely. In accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR), we need to retain data related to all purchases to fulfill our existing legal obligations to account for tax and VAT on all transactions.
5. Subprocessors
To provide our services effectively and securely, we work with trusted third-party service providers, known as subprocessors. These subprocessors help us with tasks such as sending emails. We carefully choose subprocessors to ensure they meet our standards of data protection and comply with GDPR and other data protection regulations.
Below is a current list of our subprocessors and their purposes:
ConvertAPI: Word to PDF file conversion. Processes data only, no data is stored or retained. Lauksargio 111, Vilnius, LT-10105, Lithuania Privacy Policy: https://www.convertapi.com/privacy-policy
DeepL: Text translation. Processes data only, does not store data. Maarweg 165, 50825 Cologne, Germany Privacy Policy: https://www.deepl.com/en/privacy
Google Cloud: Translations and OCR. Processes data only, does not store data. 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland Privacy Policy: https://cloud.google.com/terms/cloud-privacy-notice
Paddle: Payments and subscriptions. The Academy, 42 Pearse Street, Dublin, D02 YX88, Ireland Privacy Policy: https://www.paddle.com/legal/privacy
Resend: Sending transactional emails (password resets, invites) and campaigns. Email inbox per account. Using servers in Ireland. Stores data for 3 days 2261 Market Street, Suite / #5039, San Francisco, CA 94114, United States Privacy Policy: https://resend.com/legal/privacy-policy
Supabase: Database, file storage, authentication. Using servers in Frankfurt. 548 Market St, San Francisco, CA 94104, United States Privacy Policy: https://supabase.com/privacy
Vercel: Digital infrastructure. 440 N Barranca Ave Suite 4133, Covina, CA 91723, United States Privacy Policy: https://vercel.com/legal/privacy-policy
6. Customer Requests
As a customer, you can at any time (and free of charge) request details of the data we hold relating to you - and you can also request any such data is amended or deleted. Please note that if you request deletion of your data, this may prevent us from offering any further support relating to your previous purchases. You can contact us at hello@cv-transformer.com. If you have a complaint about our processing of personal data, you can submit it to the (Dutch) Data Protection Authority.
7. Data Sharing With Partners
We do not share commercial or technical data with our partners unless we have specifically sought and obtained your prior approval. Where we request such approval, we will always fully disclose how your data is used. Please note that even when we have your specific consent, we only share data with partners that operate their own privacy policy in full accordance with the General Data Protection Regulation (GDPR).
8. AI usage
CV-Transformer uses AI to help users rewrite and format candidate CVs more efficiently. Our AI assistant never evaluates, scores, or ranks candidates. Users remain fully responsible for all hiring decisions.
We’ve designed CV-Transformer in line with the EU AI Act, and have classified our system as Limited-risk. We’ve taken steps to ensure transparency, human control, and responsible use of AI.
9. Email Updates
We regularly email news and updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service. Our email service is an opt-in service only; with your prior consent required in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR). This means to subscribe you must enter your details into the email subscription page and submit them to us.
10. Spam
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
11. Product Updates
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
12. Email Content
All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
13. Cookies
Our website uses "cookies" to track use and allow customers to purchase from us. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from us.
14. Contact Us
If you have any questions relating to our Privacy Policy, please email us at hello@cv-transformer.com.
CV-Transformer B.V. Nieuwe Erven 3 5431 NV Cuijk The Netherlands
